Buy Now Pay Later

Last Updated: 28.02.2026

This policy is published by KANNA AL-ABDAA For Trading, operating commercially as “Kanaa” at www.thekanaa.com (CR No: 4030576132).

Kanaa (www.thekanaa.com) is the registered trade name of KANNA AL-ABDAA For Trading (كانا الابداع للتجارة)

CR No: 4030576132 | VAT: 310008477410003

Building No. 8003, King Abdulaziz Branch Road, Al Nadah District, Jeddah 23523, Saudi Arabia

Phone: +966 8001110301 | Email: [email protected]

• At www.thekanaa.com, we are pleased to offer Buy Now, Pay Later (BNPL) options through our trusted partners:

  • Tabby
  • Tamara

  These services let you enjoy your purchases now and pay over time in interest-free installments, simple, flexible, and secure.

• How It Works

  When you choose Tabby or Tamara at checkout, the number of installments offered is determined by the provider based on your account history and eligibility.

  • Most customers see 3 or 4 interest-free installments
  • Some customers may be eligible for up to 8–12 installments, depending on their profile and the provider’s internal checks

  Kanaa does not provide financing directly. All installment approvals, payment schedules, spending limits, and eligibility decisions are determined solely by Tabby or Tamara.

  For full details about available plans, please check the Tabby or Tamara website or app.

• Product Eligibility

  BNPL options are available on eligible products across the Kanaa store, subject to:

  • Provider approval
  • Your available spending limit
  • Internal provider checks

  Look for the Tabby or Tamara logos on product pages to confirm eligibility.

• Refunds and Returns

  Refunds for BNPL purchases follow Kanaa’s Return Policy:

  1. Once we process your return, Tabby or Tamara will:
     • Adjust your remaining installments, or
     • Issue the applicable refund/credit
  2. Refund timelines and installment adjustments are managed directly by the provider.
• Technical or Payment Support

  If you experience any issues at checkout or with your installments:

  • Kanaa Customer Support - for order-related inquiries.

    Call / WhatsApp: +966 800 111 0301

    Email: [email protected]

  • Tabby or Tamara Support - for payment-related questions, OTP issues, or technical assistance
• Transparency Statement

  Kanaa partners with regulated third-party providers to offer flexible payment options.

  • We do not provide credit or make financing decisions
  • All financial terms, limits, and approvals are governed by the provider’s policies

  Our goal is to make your shopping experience smooth, safe, and enjoyable.